ORT Tour Information Center

The ORT information center is designed to help you plan and prepare for a trip to Xinjiang, China.  We've included information about booking with our company, visas and paperwork, weather and climate, what to pack for your trip, cultural do's and don'ts and much more.

Booking Policy

After finalizing the itinerary with your travel consultant, a 20% deposit is due to confirm your booking. No reservations will be made until we receive the deposit. If you would like us to make train reservations, we require full payment for those reservations. Final payment is due 30 days before your departure date. If you book a tour less than 30 days before your departure date, full payment will be required upfront to confirm your reservations.

 

Payment Policy

We accept the following payment methods:

1. International Bank Transfer to China: If you would like to transfer us money internationally, we will send you an invoice with our bank details on it. Please let us know if you need the account details in Chinese or English. You will be expected to cover any bank transfer fees and your bank should let you know these costs upfront. You can make the payment in other currencies such as USD or Euros. We will receive the payment in the currency you send and then transfer the money into RMB (CNY) according to the rates set by the Bank of China. All payments are settled in RMB. 

2. Domestic Bank Transfer in China/Bank of China ATM transfer: There are usually very minimal fees involved and we recommend this option if you are living in China. You can either make a transfer from your account to our Bank of China account or also go to a Bank of China ATM and transfer the money that way. In either case, we will send you the invoice and details in Chinese and English along with instructions if needed. 

3. WeChat Pay: This is another great option for those living in China. We will send you our WeChat account details and then you can directly send the money to us that way. 

4. Credit card payment online via Paypal: If you would like to pay online with a credit card or another accepted payment option through Paypal, we will email you the Paypal invoice. Paypal also charges a 5% service fee which the traveler is required to pay. You can make the payment in other currencies but the final amount will be settled in RMB according to Bank of China’s daily cash buying rates.

5. TransferWise: A convenient way to send money internationally with much lower fees than banks, but only certain countries can send money to China. For a list of supported countries, see this list.

 

Cancellation Policy

If you need to cancel your tour after booking, please refer to the below cancellations terms:

•60 days+ before, we will retain the deposit plus the cancellation fees for any train tickets

•31-59 days before departure, we will retain 50% of the tour cost plus the cancellation fees for any train tickets

•7-30 days before departure , we will retain 70% of the tour cost plus the cancellation fees for any train tickets

•If you cancel less than a week in advance, we will retain the full cost of the tour plus the cancellation fees for any train tickets

If for any reason you do not complete any portion of the tour or leave the tour after departure, no refund will be given unless Old Road Tours makes an exception.

If we need to cancel a tour up to 30 days before departure due to terrorism, natural disasters, political instability, or any other external events that makes the tour not viable for us to operate, we will make a full refund minus any cancellation fees levied by hotels, airlines, train ticket offices, etc. where we cannot get a refund. If we need to cancel a tour less than 30 days in advance due to any of the above reasons, it is up to our discretion about the refund amount. This is why we highly encourage purchasing trip insurance.

 

Last Minute Bookings

We are happy to make last minute bookings and we try to be as flexible as possible, but due to the inconvenience and necessary time required to make last minute arrangements, we will add the below fees to your tour cost:

•For bookings 3-6 days in advance, a 300 RMB fee 

•For bookings 1-2 days in advance, a 400 RMB fee 

Please note that these fees do not apply to walk-in bookings at our office in Kashgar. 

Tour Itinerary

Due to the unpredictable nature of travel in China, and especially in Xinjiang Province, Old Road Tours reserves the right to make any necessary changes to the itinerary before or during the tour. If we need to make changes to the itinerary prior to your arrival, we will notify you and discuss suitable alternatives. During the tour, if changes need to be made, we will also let you know and discuss suitable alternatives. Traveling in China is always an adventure so please prepare to be flexible!

Train tickets are subject to availability. We reserve the right to change the ticket type or mode of transport depending on availability. If your requested train or train ticket class is not available, we will let you know and present you with alternatives.

If you want to make any changes to the itinerary prior to paying the deposit, we are happy to do that. After you pay the deposit, we will confirm all the reservations, i.e. hotels, guides, drivers, etc. If you want to make any changes to the itinerary after this, you will need to pay a fee of 100 RMB per request plus any fees charged by the hotel, train ticket offices, and other service providers for making these changes, which we will outline for you. If you would just like to add a day or more to your trip, then no fee will be charged unless it means having to change an already confirmed hotel or other reservation.

Purchasing Airfare and Train Tickets

You are welcome to book your own airfare and train tickets. We cannot purchase airfare, but we can purchase train tickets for you. We generally encourage you to book your own airfare online and we will direct you to the cheapest websites and give you guidance on which flight(s) to book. Airfare prices fluctuate throughout the year but it is generally cheapest to book 1-3 months in advance and the summer months (July-August) will be the most expensive. We recommend you use Chinese booking websites like Ctrip as international sites such as Expedia, Kayak, etc. often charge much higher prices.

Train Ticket prices in China never change but train tickets can be more difficult to purchase and availability is often limited, especially during busy travel times such as July and August, Chinese New Year, and the first week of October, which is a national holiday and many local Chinese are traveling. We are happy to help you with purchasing your train tickets. Tickets can be purchased 30-60 days in advance depending on the tickets. Generally, overnight sleeper trains can sell out very quickly, even on the first day they go on sell. High speed train tickets can often be purchased very last minute as the prices are higher than the normal trains and many locals will opt for the cheaper options. If you request for us to book a certain seat or sleeper class on the trains, we will do our best to fulfill your request, but due to the unpredictable nature of the train ticket system in China, we will inform you if we cannot and offer alternatives. We recommend booking at least 60 days in advance if you will also need to purchase train tickets for your journey.

 
 
 

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